Our client the Competition and Consumer Protection Commission (CCPC) is seeking a Consumer Protection Manager - Digital Markets & Platforms.
Division OverviewThe Consumer Protection Division (CPD) is primarily responsible for exercising the CCPC's functions in the areas of consumer protection and ensuring that traders comply with the relevant pieces of consumer protection legislation.
The CPD consists of four separate operational units: the newly created Digital Markets & Platforms Unit (DMP), the EU Consumer Protection Co-operation Unit (CPC), and two Strategic Engagement and Consumer Insights Units (SECI).
DMP is responsible for the CCPC's new responsibilities in relation to online marketplaces under Regulation (EU) 2022/2065 (the Digital Services Regulation) and the Digital Services Act 2024 (DSA). It is also responsible for the CCPC's Platform to Business (P2B) functions under S.I. No. 256 of 2020, which transpose Regulation (EU) 2019/1150 (P2B Regulations).
CPC fulfills the CCPC's role under the Consumer Protection Cooperation framework (Regulation (EU) 2017/2394) facilitating EU Member States' consumer enforcement authorities to work together on consumer protection issues.
SECI leads in shaping the CCPC's consumer protection and enforcement strategy, supporting a risk-based approach to compliance and enforcement alongside the need for prioritisation.
The Role:The CCPC is seeking to recruit a Consumer Protection Manager for DMP, at Higher Executive Officer Grade (HEO). The successful candidate will join our expanding CPD at an exciting time for the CCPC with new responsibilities under the DSA.
The DSA transposes the Digital Services Regulation, which regulates online intermediaries and platforms such as marketplaces, social networks, content sharing platforms, app stores, and online travel and accommodation platforms.
The Successful Candidate:We would like to hear from people with a diverse range of backgrounds and skills – you may have experience working in digital markets or using data and technology or you may have research, policy, regulatory, project management, legal, or economic skills. This is an opportunity for an individual to make a strong contribution to the protection of consumers in the area of digital markets and platforms.
We are looking for a person who:
Has experience in regulation and/or enforcement pertaining to the digital sector.Is self-motivated.Has strong leadership skills.Has excellent analysis and decision-making skills with an outcome-driven approach.Has strong project management and prioritisation skills.Key Responsibilities:
Support the development of the DMP which will manage the CCPC's Competent Authority responsibilities for the supervision and enforcement of the DSA with respect to providers of online marketplaces and for monitoring compliance with the P2B Regulations.Develop an expert knowledge of the DSA and P2B Regulations and an understanding of the relationships between traders and platforms.Support the development and implementation of policies and procedures for processing complaints transmitted by Coimisiún na Meán (CnaM), Ireland's Digital Services Coordinator.Conduct investigations, use of investigatory powers and conduct of proceedings, administrative and financial sanctions.Manage all aspects of Digital Services Regulation complaints from initial receipt to outcome ensuring effective outcomes.Conduct sweeps and inspections to check compliance with Articles 30, 31 and 32 of the Digital Services Regulation and compliance with the P2B Regulations.Build, manage and maintain relationships with the CnaM and with the digital services coordinators/competent authorities in other member states.Represent the CCPC at national and international Fora. This position may require travel both nationally and internationally.Essential:Third level degree and/or professional qualification in law, economics, business, regulation, compliance, or similar related discipline and at least 2 years comparable professional experience in the undertaking of complaint handling in a compliance/regulatory environment.Demonstratable people management or team leadership experience.Strong written and verbal communication skills including the ability to understand and deliver clear, focused reports, with the ability to propose actionable recommendations.Excellent drafting skills and attention to detail.Strong analytical and decision-making skills.Strong ICT skills, particularly in the application of MS Office.Application Process:In order to apply for this opportunity, candidates must submit the application form for this opportunity before the closing date for applications.
The application form can be found here: https://www.ccpc.ie/consumers/about/careers/current-opportunities/ To apply for this role using the link on the CCPC careers page, please submit an up-to-date CV and cover letter addressing the following two points in no more than 800 words total:
Please indicate why you are suited for the role through a demonstrated example.Please outline a situation where you had to rely on both your drive and commitment to ensure the management and delivery of results.Applicants should note that canvassing will result in your exclusion from the process.
The deadline for applications is 12 noon, Monday 16th September 2024. Should you have any queries, please contact - ******.
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