The Role: The CCPC is seeking to recruit a Consumer Protection Manager for SECI, at Higher Executive Officer Grade (HEO). The successful candidate will join our expanding CPD at an exciting time for the CCPC.
As a Consumer Protection Manager, you will play a key role in ensuring the management and timely progression of the CCPC's consumer protection and enforcement case pipeline. Currently, cases that identify potential contraventions of consumer protection law are referred from the CCPC's helpline to the SECI for screening. As a member of SECI you will be responsible for ensuring screenings are progressed, in addition to providing feedback and guidance to more junior members of the team. You will also develop responses to media queries, complex helpline queries, PQs etc. as required, as well as provide input to Departmental requests on legislative mandate matters, briefing documents etc.
The SECI Unit has a consumer insights function which proactively looks at consumer and business trends to detect early signs of potentially important developments in consumer protection matters. This intelligence allows the SECI to develop divisional reports of interest, consumer and trader engagement material, workplans, compliance, and enforcement priorities. As a Consumer Protection Manager, you will lead the development of the intelligence gathered, using this information to create new ways of effectively intervening at an early stage with businesses.
The role will involve key projects such as the development and publication of legislative guidance to businesses, as well as designing and delivering early compliance interventions including engagement with traders and/or sectors highlighting consumer protection concerns.
Key Responsibilities: Support the continued development of the SECI Unit which manages the CCPC's consumer protection and enforcement case pipeline.Analyse information/evidence presented in case referrals providing input, feedback, and guidance, where appropriate.Respond to ad hoc media queries, PQs, complex helpline queries, etc. as appropriate.Liaise with and/or provide information to external bodies and stakeholders.Input into new and existing legislative measures, as required.Develop an expert knowledge of consumer protection legislation as well as monitor developments at a European level.Deliver proactive engagement and build relationships with key stakeholders.Develop and support inputs into external materials including consultation documents, strategy documents, and writing reports on consumer protection issues.Report to the Senior Management Team (SMT) on progress, achievements, issues, and results, including contributing to the overall divisional corporate reporting.Carry out any other additional tasks that may be assigned by the Head of Unit or Deputy Director to support the work of the division.Collaborate with other members of the CPD Management Team to ensure best practice is incorporated across all activities, delivering on a culture of continual improvement to achieve high-quality outcomes for consumers.Contribute to the achievement of the strategic goals of the organisation by participating in cross-divisional projects, developing knowledge and familiarity with the broad remit of the CCPC's mandate.Represent the CCPC at national and international fora. This position may require travel both nationally and internationally.Act as an Authorised Officer of the CCPC supporting CCPC enforcement activities across the organisation.May be responsible for the management of consumer protection executives.Essential: Third level degree and/or professional qualification in business, regulation, compliance, economics, law, or similar related discipline and at least 2 years comparable professional experience in the undertaking of complaint handling in a compliance/regulatory environment.Demonstrable experience working in a high volume, fast-paced environment with the ability to manage multiple competing priorities.Strong written and verbal communication skills, with the ability to propose actionable recommendations.Excellent drafting skills and attention to detail.Demonstrable people management or team leadership experience.Demonstrable communication and influencing skills including the ability to build and manage effective working internal and external stakeholder relationships.Practical experience of the implementation of regulatory legislative instruments.Strong analytical and decision-making skills.Strong ICT skills, particularly in the application of MS Office.Desirable: A post-graduate qualification preferably in an area related to the role.Project management skills with demonstrated ability to lead and deliver on parallel projects.Working knowledge and understanding of case management systems.Relevant experience and/or knowledge of consumer protection issues.Knowledge and experience of best practice in document/record/case management.Experience of working across agencies and/or in an international environment/network.Application Process: To apply for this role using the link on the CCPC careers page, please submit an up-to-date CV and cover letter addressing the following two points in no more than 800 words total:
Please indicate why you are suited for the role through a demonstrated example; andPlease outline a situation where you had to rely on both your drive and commitment to ensure management and delivery results.Applicants should note that canvassing will result in your exclusion from the process.
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