Location: Hybrid / Limerick, Co. Limerick, Ireland
Job Type: Permanent / Full-time
Sector and Subsector: Sales | Contact Centre
Salary: Competitive Salary
Summary: Our team at Sysco are the best at what they do, and it's through their hard work, passion and dedication that we've been able to become the largest foodservice provider on the island of Ireland. However, as we grow, we want you to grow too.
If you're looking for a change, we have a new position open for an Order Processing & Service Executive. It's a fantastic opportunity to positively influence the results of the business.
The role requires a candidate who will be:
You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first. You will be passionate about consistently delivering on the Customer Experience we promise to our Sysco Customers.
Key Accountabilities: Act as the first point of contact with our Customers through our contact channels, consistently displaying full ownership of customer requests.Increase our Customers' awareness across our full product offering, while understanding the customers' business to best match their needs.Constantly put the customer at the heart of everything you do.Process all customer enquiries, orders, and general administration timely and accurately.Achieve a strong volume of sales and retain a target margin.Maximise sales by continually expanding orders, up-selling and cross-selling products on both incoming and outgoing calls.Develop and maintain full product knowledge of all our products and the prices while also being market aware of our competitors.Maintain, through the effective use of a follow-up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco.Have the attention to detail and experience of getting sales across the line.Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.Requirements: Capability of proving a sales track record in acquiring cross/up sell business and developing customer accounts.Capability of proving credibility with customers and building strong customer relationships preferred.Motivated and driven to achieve sales targets.Excellent and accurate literacy and numeracy skills.The ability to work in a busy environment.Outstanding organisation skills and ability to prioritise work.A proactive approach to problem solving and issue resolution.Flexible with the ability to work across multiple shift patterns.Experience in a similar role which is a hybrid of a sales role with some customer service elements is preferred.Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day-to-day role.Knowledge of Salesforce is desirable.Ability to think creatively in proposing customer solutions.The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time to time to meet the changing needs of the business.
Sysco is an equal opportunity employer.
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