Content Moderation - French Location: Dublin Cognizant has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
We run a multilingual Customer Support and Content Review Centre onsite for one of our Technology Clients in Dublin. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!
You will be part of a rapidly growing multilingual team, working onsite with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project. You will receive extensive training to develop your skills in a professional, modern, fast-paced environment driven by excellence.
We are committed to investing in our people, offering a range of training programs at the start and throughout your career with Cognizant to increase your depth of knowledge on world-class platforms and tools.
You will have the opportunity to collaborate with a wide variety of stakeholders, both locally and globally.
Our Benefits include: PMI Private Medical InsuranceCompetitive maternity benefits of 12 weeks paid LeavePermanent contractLife assurance The focus of the role will be to: Make decisions on the necessary course of action to ensure correct information is displayed, including verifying information through B2B customer calls and additional online research.Make outbound phone contact with clients in a courteous, professional, and efficient manner, with a focus on obtaining information (no selling involved).Process and raise required requests/transactions and make sound decisions related to customer requirements.Follow all compliance and security measures relating to client data.Take action on process transactions and handle them with proper research.Adhere to process quality metrics and strive to exceed monthly quality & productivity targets.Adhere to process norms and structure.Adapt to a fast-paced environment with frequent business updates. We are looking for bilingual candidates (English + French), preferably graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment. Fresh graduates will also be considered.
Key success factors in this position are adaptability, flexibility, the ability to focus on relatively repetitive tasks at a computer, good communication skills, independent judgment, and a problem-solving nature.
To be successful in this role, you will also need to have a solid knowledge and understanding of the country where your language is spoken. This knowledge should cover geography (road network, administrative boundaries, natural features, urban areas), culture, values, and behaviors. Typically, anyone who has lived in a particular country for several years would possess this knowledge.
At least upper intermediate English and full fluency in the second language are required.
We offer interesting work onsite at a globally admired technology company, an attractive compensation package, valuable training, and career progression opportunities across the globe.
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