Individually we are people, but together we are Aviva.
Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.We are looking for a Controls Specialist to join our team in Dublin.
This individual will be responsible forreviewing controls in place for Customer Experience, ensuring they are working and that the teams are adhering to them.
They will also be responsible for monitoring errors made by the teams and providing supportive challenge on the Root Cause analysis and corrective actions.They will act as achampion on behalf of CE for Outsourcing, Operational Resilience and Data Governance.The position is based on site in our Cherrywood office, with an opportunity to benefit from Aviva's smart working arrangements which offers a mix of home and office working.
While this role is in the greater Dublin area, it would suit those with customer service skills living in Wicklow/Kildare/north Wexford area also.
We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS Green Line and 84a bus stop is one minute away).Please be advised that you must have fluent English and valid Irish, EU, or UK work rights to be considered for the position.Duties and Responsibilities:Oversight of Risk and controls within the Customer Experience department.Develop a deep understanding of iCare and act as a subject matter expert for use of iCARE in their area, including supporting team members in their use of the systemReview, develop and embed good risk management practise across the business areas in line with the Risk Management Framework Support team members in preparing for RCSA workshops, including ensuring compliance with relevant Business StandardsSupport team with risk events and Issues (particularly RCA and Lessons Learned)Supporting team when assessing controls and when Group 2LOD are testing controls.Ensure the business areas have sufficient knowledge of the risk management requirements to identify, measure, manage, monitor, and report on their risks Being the voice of Risk in their represented Business area and driving a culture of Risk management in their areas.Point of contact for 1st line Governance teams and 2nd Line/3rd line teams.Roll out any updates received through weekly reminder mails and Risk Champion meetings to your teams.Point of contact for CE for Outsourcing, Operational Resilience and Data Governance with support from Outsourcing, Operational Resilience and Data Governance specialists.Errors Responsibilities:Support team with Errors particularly RCA and Lessons LearnedRoll out Regular training with the CE department (at least annually)Review all errors logged within 2 weeks to ensure detailed RCA includedSupport and challenge teams when progressing errorsQA 10% of errors closed and feedback to be given to the team.Annual review of Error FrameworkLiaise with team members to ensure errors logged are completed within appropriate timeframe and Root Cause Analysis and corrective actions are sufficient.Completion of Error trend analysis within department.
Roll it out to CE managers and capture and track actions taken.Liaise with 2nd line and respond to challenges on risk events and closed errors.Liaising with ALPI Governance Risk and Control team and attending Risk Event MeetingsSkills & Experience:Knowledge of Risk management Understanding of what makes a good Root Cause AnalysisExperience in Insurance/Financial services is preferableStrong verbal and written communication skillsAbility to influence peersWhat will you get for this role?
A competitive market leading salary depending on skills, experience, and qualifications.
Generous pension (employee contribution matching of up to 14% if you contribute 8%)Annual performance related bonus and pay review.Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.Free car parkingGenerous Health & dental insurance contributions after six monthsAviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share SchemeCycle to Work benefit scheme.TaxSaver Travel SchemeFamily friendly parent's (matching paternity and maternity leave) and carer's leave.Up to 40% discount for some Aviva products plus discounts for Friends and FamilyEmployee Assistance ProgrammeVolunteering daysProfessional qualification support and transparent career progression plansAviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.
Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.We flex locations, hours and working patterns to suit our customers, business, and you.
Our smart working combines the benefits of flexibility with time together with colleagues.We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact megan.c<
