At Blue, we discover pathways to realize your possibilities! Our CPI and Loan Claim Specialist provides representation and administration of the day-to-day operations of the Collateral Protection Program and the claim process for insured loan program(s).
Major Duties and ResponsibilitiesEnsures efficient and effective operation of the Collateral Protection Insurance Program and the claim process for insured loans, including the cancellation of all applicable ancillary products. Continually evaluates programs for end user satisfaction and improvement opportunities. Driving the highest member service throughout the process.Completes and monitors inbound/outbound communication through an omni channel approach with both current and delinquent borrowers. Internal communicators will need to discuss insurance programs and needs at an expert level. Documentation of all communication must be detailed to ensure the information is available for any subsequent discussions with the Member.Dual control and backup for Mail Processing and Inbound call duties. Support Member Solutions initiatives; provide backup for other key components within the department.Post incoming checks, account maintenance and other entries to member accounts and GL's. Monitor and reconcile GL's associated with CPI exceptions and State National funds. Perform transactions and corrections as needed to maintain accurate records.Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.Knowledge and SkillsExperienceA minimum of one year up to three years of similar or related experience, including preparatory experience. Knowledge of Temenos or Keystone, Call center, collection experience and credit union experience preferred.
Education/Certifications/LicensesA high school degree or equivalent.
Interpersonal SkillsCourtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.
FULL TIME POSITION Starting Range: $19.85 - $22.34 Full Range: $19.85 - $29.78 ADA RequirementsPhysical RequirementsIs able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional RequirementsMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
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At Blue Federal Credit Union, we don't just accept difference – we celebrate it! We are committed to providing an inclusive and welcoming environment for all our staff and members. Blue FCU is proud to be an equal opportunity workplace. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. All employment decisions are made based on qualifications, merit, and business need.
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