CREGG is delighted to be recruiting a German Customer Support Representative for a well-known medical manufacturing company based in Limerick.
This fulltime/ hybrid role is a great opportunity for a German speaker to work directly with the customer.
Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements.
Process all queries within department guidelines through relevant company systems.
Process product complaints through relevant company systems and within the required timelines.
Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers.
Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required.
Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible.
Maintain and update customer data as required.
Liaise with the medical field-based sales teams, Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur.
Requirements 1 to 2 years experience in a multi-national customer support / contact centre environment advantageous.
Fully fluent in German & English, must be comfortable using these in a business setting.
Excellent telephone manner and interpersonal skills.
Good working knowledge of Microsoft Office.
Attention to detail, accuracy and ability to multitask.
For more information, please contact Cleo () with your CV.
Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.
CM 9873 Skills: German Customer Service support