Global Treasury Financial Services (GTFS) supports the digital transformation journey of Microsoft's customers, partners & vendors by providing credit and payment solutions to support revenue growth while managing credit risk. We are seeking a Senior Finance Manager - Customer Advocacy to join our compliance-first organization. This team also has customer obsession and deal economics focus.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
QualificationsRequired/Minimum Qualifications Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science, or related field AND post-graduate financial analysis, accounting, controllership, or finance work experienceOR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science, Management or related field AND post-graduate financial analysis, accounting, controllership, or finance work experiencePreferred Qualifications Oral and written communication skillsCross-group collaboration skills, including the ability to communicate with management at MicrosoftAbility to influence others with empathy while under pressure to deliver compliant time-based outcomes to key stakeholders and customersMotivated and can identify and articulate customer value through technologyBusiness and financial project management professional specializing in credit, risk analytics, fraud analytics, finance and investment analytics or related and relevant specialist skills, qualifications, or experience.ResponsibilitiesPeople: Practice Microsoft's leadership principles – communicate with clarity, generate positive energy, and deliver resultsInvest in learning, skill building, and career developmentModel and foster a collaborative, inclusive, growth mindset cultureCollections Management – Independently manage collections and cash applications for assigned portfolio providing support, direction, and leadership. Utilize analytics to drive improvements in collections portfolio to achieve set overdue and cash targets. Ensure prudent and necessary business decisions to manage risk and facilitate collections. Address customer payment issues and leverage the Business Engagement team to assist.Additional responsibilities include project participation or leadership on AI initiatives that are necessary to adapt the business processes to keep up with significant year-over-year growth.Empower several vendors/suppliers globally and hold them accountable for process adherence and meeting Service Level Agreement. This includes management of a standard rhythm and engagement with global suppliers, support escalations, and Service Level Agreements/Key Performance Indicators management while delivering impact and a great customer experience.Partnership: Work with policy owners to drive program improvements and compliance while driving forward change and evolution of business processes to best support GTFS and Microsoft customer needs.Drive positive customer experience by understanding customer needs, support customer satisfaction initiatives, and address customer and stakeholder queries/escalations.Partner with teams across Microsoft, both internal and external to GTFS, on projects and initiatives to deliver best-in-class processes, reporting, Accounts Receivable performance, and a world-class customer experience.Business Process Excellence - Leverage the WW Credit Services Business Process Outsourcer (BPO) to achieve agreed performance metrics. This requires the individual to partner with the BPO and BPO Manager to ensure execution and delivery of goals.Support Audit, Tax, and Trade teams to ensure timely delivery of documentation requests related to Sarbanes-Oxley Act and other compliance requirements.Protect: Ensure strict adherence and understanding of Microsoft policies and hold Business Process Outsourcers accountable to the same strict standards.Drive compliance culture through actions and decisions to instill trust and advocate, educate, and promote best practices and new developments.Champion Microsoft privacy, security, and ethical standards.Other: Embody our Culture and ValuesBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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