An Amazing Career Opportunity for a Customer Advocate(Fixed Term Contract - 12 months)!! Location: Galway, Ireland
Job ID: 32951
Would you like to work within a fast-paced environment and are passionate about providing an exceptional customer experience? Then this is the role for you! HID Global is seeking a new team member to join our growing Customer Service team. You will be responsible for building and maintaining relationships with all the customers in your assigned region.
Who are we? HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.
As our Customer Advocate, you'll support HID's success by: Building and maintaining an excellent relationship with customers both internal and external.Ensuring customer information is accurate in the CRM Salesforce.comEnsuring eBS Oracle is set with accurate defaults for your dedicated customer accountsBuilding your knowledge of HID products; attend training as requiredDealing with customer queries by phone and email via SF.com case management, escalating any persisting challenges to the Customer Care Team Leader/BU Champion/Regional Sales Manager/Pre-sales as appropriateResolving pre-booking holds with customers and internal stakeholders (issues preventing the booking of orders); escalating any persisting challenges to the Customer Service Team Manager/Senior Advocate or Regional Sales Manager/ Pre-sales as appropriateCoordinating with other departments to expedite / resolve customer orders, issues and concerns.Having the ability to learn complex systems & processesLogging all communication with customers on the CRM SF.comBeing proactive – call the customers to inform them of any changes relating to their orders as advised by Production Control and/or CS Order Fulfilment Team LeaderWhat we will love about your background: Must have a passion to make customer satisfaction their highest priorityMust be a self-starter who can work with limited supervision but who will escalate to management when necessaryMust have the ability to perform multiple tasks simultaneously to a high degree of quality/accuracy and be capable of consistently achieving team/department goals and SLAsMust be a solid team player and seek to resolve customer issues interdependently with other areas of the company as neededMust have the ability to clearly and effectively communicate with customers by telephone and in written communicationMust have attention to detail skills and be diligent in terms of follow-up and completion to the satisfaction of our customersYour Experience and Education include: Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering a superior customer experience; essential.Some experience in a technological environment would be an advantage. Must have a H.S. diplomaA minimum of 3 to 5 years Customer Service experience; preferably in a high technology industryPreferred knowledge: Oracle, Sales Force, AgileAbility to type 55 words per minuteWhy apply? Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
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