Customer Assistant - Café - Newry - 16 hrs temporary Working Hours: Week 1:
Monday: 12:00 - 16:00Wednesday: 11:00 - 15:00Thursday: 12:00 - 16:00Friday: 12:00 - 16:00Week 2:
Monday: 13:00 - 17:00Wednesday: 11:00 - 15:00Thursday: 13:00 - 17:00Friday: 12:00 - 16:00Purpose: To deliver a great shopping experience for customers, putting customers before tasks every time.Champion new ways of working within stores through an open mindset and positive attitude.Complete tasks and processes that deliver 'best in town' standards.Serve and sell across all channels brilliantly well.Be the voice of our customer to help us continually improve.Key Accountabilities: Serve customers efficiently and brilliantly well – on the shop floor and at service points.Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.Utilise all digital tools and communication channels to do the job.Share customer and colleague feedback to help us do things better.Support others in building skill and confidence through knowledge sharing.Own learning & development and proactively access digital learning solutions.Know daily sales targets, priorities, promotions & selling opportunities.Have great product knowledge to sell and recommend products and services.Proactively engage with customers to understand their needs and make recommendations.Understand store priorities and their part to play.Complete tasks with pace and in line with SOPs.Minimise cost and waste through good process practice.Follow safe and legal working practices.Key Capabilities: Understand how the company operates, its strategy, future, and the role played.Committed to delivering excellent work fast with great attention to detail.Open to and acts on feedback, asking for it regularly.Sets performance objectives in conjunction with the line manager and in line with business plans.Takes accountability for planning and managing own work efficiently to ensure objectives are met.Curious and asks questions to challenge the status quo.Effective at communicating intentions to others; ensures communication is clear and simple.In control of reactions and considers how to share perspectives to create better reactions for the team.Copes well with change and work challenges and recovers quickly from impact.Builds positive relationships by being a good listener and establishing connections.Technical Skills/Experience: Contributing to store sales and cost control.Work across the store to get things done right the first time within timescales.Comprehensive knowledge of customer shopping channels.Good level of product knowledge and services across the store.Up-to-date knowledge of the commercial operation and brilliant basics.Good level of digital capability and use of digital tools and applications.Understand customer needs and spot selling opportunities.Adapt to change.Good knowledge of VM principles.Key Relationships and Stakeholders: CustomersColleaguesStore LeadershipBIG
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