Customer Care Agent - Finnish Speakers

Our client is a world-class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.
The Job: As an Inbound Customer Care Agent, you will act as the first point of contact for our client's current and potential customers. You will provide first-hand support in relation to queries regarding incoming sales, account queries, issues, and product questions via phone and email.
Responsibilities Resolving customer queries and issues, problem-solving and negotiating in a timely manner over the phone or via email.Provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution and customer satisfaction is achieved.Process payments, manage invoice and statement queries, and escalate as required to the relevant team.Maximizing sales opportunities by identifying and seizing opportunities to upsell.Utilize your language skills by translating and proofreading orders received.Develop and maintain strong relationships with our customers.What we look for: Must be fluent in the required language - Finnish.Previous experience in a customer service role is highly desirable, but full and ongoing coaching and support will be given.What's in for you: Working hours: M-F, 8am - 4.30pm.Salary: 24000 plus bonus.Permanent contract.Career progression.Great benefits package.Relocation allowance if outside of Ireland.If you are interested in this role, please send me a direct email to ****** or apply through this link.

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