Customer Care Executive

Frylite Solutions are currently recruiting for a Customer Care Executive to join the Team.
Frylite Solutions are a Keep Well Accredited Company and voted a Deloitte Best Managed Company . Hours of Work: 37.5 Hours Per Week Monday-Friday.
Key Job Duties & Responsibilities: Handle and action customer inbound calls and email queriesResponding to all queries within agreed SLA (service level agreement)Escalate any customer issues to the Customer Care Team LeaderLiaising with Commercial, Distribution and Credit Control DepartmentsLogging call information on all internal systems including CRMCustomer data entry and maintenance on all internal systemsSupplier Portal management (eg Procure Wizard)Customer Portal management – registrations and supportCustomer reporting supportEssential Criteria Minimum one year's customer service experienceA 'can do' attitude and will thrive in a fast paced environmentMicrosoft skills especially ExcelAbility to work on own initiativeStrong communication SkillsExcellent organisational SkillsDesirable Criteria Sage CRM experience
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