Cpl Limerick are working with our Limerick based client to hire a number of Customer Care Executives to join their growing team. This hybrid role offers 37.5 hours of work per week, with shifts scheduled between 9 am and 6.30 pm Monday to Friday. Your schedule will be planned in advance, and you'll enjoy a balance between work and life, including one Saturday shift every three weeks with a day off during the week. This is an initial 11 month contract, with the opportunity of permanency after 3 months. Upon permanent transfer you would receive a salary increase as well as a full benefits package.
Specific Duties & Tasks Provide a great customer experience in line with company values.When you engage with customers, be relentless in resolving their issue, minimising customer disruption.Speaking with customers over the phone, you will work to resolve their queries across Billing, Technical and Mobile.Take ownership of customer queries. Proactively work to seek a resolution updating the customer where required. Take pride in providing a great customer experience.Supporting business growth and adding value on all customer interactions by cross selling and up-selling as the opportunity arises.Working with your team and support staff to highlight any issues causing customers unnecessary challenges.Contribute to the overall team performance through the experience you provide to all customers.The Person Call centre experience is desirable but not essential - full training is provided.Excellent communication skills. Comfortable speaking to customers over the phone.Passionate about providing an excellent customer experience.Self-starter who enjoys taking ownership of your own development.Problem solver with strong attention to detail and high work standards.Flexibility in relation to duties and rosters.Good typing and computer skills.Requirements To work from home you will need 5MB Broadband. A hybrid working model is in place in line with business needs. Should your home broadband connection not meet the requirements, you can work in the Limerick office full time.Full time training and live coaching will be provided fully onsite in the Limerick office.Must be able to travel to and from the Limerick office.For more details or to apply please contact Suzanne Murphy - ****** / 061 208 126
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