Our client is based in Greenogue Business Park, Rathcoole, Dublin 24 and is currently seeking a dynamic and experienced individual to join their team as a Customer Care Team Lead / Office Manager. This role is integral to ensuring the smooth operation of the customer service department and administrative functions. The successful candidate will be responsible for leading and managing both the customer service team and administrative team to deliver exceptional service to clients and maintain efficient office operations.
Hours are 8.30am – 5pm, Monday to Friday. Salary is €55 – €65kk plus bonus & pension. They also offer generous holidays and opportunity to sell or buy holidays.
DUTIES OF THE ROLE : Team Leadership: Lead, mentor, and coach the customer service team and administrative team to ensure high performance and productivity. Set clear objectives, provide regular feedback, and conduct performance evaluations for team members. Foster a positive and collaborative work environment that encourages teamwork, creativity, and continuous improvement. Customer Service Management: Oversee the day-to-day operations of the customer service department, including responding to customer queries, resolving issues and ensuring timely and accurate communication. Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience. Monitor customer service metrics, such as response times and customer satisfaction scores, and take proactive measures to address any issues or trends. Administrative Management: Manage administrative tasks and ensure the smooth functioning of office operations, including but not limited to office supplies procurement, facilities management, and coordination of meetings and events. Supervise administrative staff and allocate tasks effectively to meet deadlines and objectives. Implement and maintain efficient systems and processes to optimize workflow and productivity within the office. Communication and Coordination: Serve as the primary point of contact for internal and external stakeholders, addressing inquiries, resolving issues, and facilitating communication as needed. Collaborate with other departments, such as sales, marketing, and operations, to coordinate efforts and ensure alignment of goals and objectives. Communicate effectively with team members to provide updates, share relevant information, and foster a culture of transparency and open communication. THE IDEAL CANDIDATE : Proven experience in a leadership role, with demonstrated success in managing teams and driving results. Min 3-5 years customer service experience in a fast paced environment. Excellent organisational and multitasking skills, with the ability to prioritise tasks and delegate effectively. Proficiency in Microsoft Office Suite and other relevant software applications. Exceptional communication skills, both written and verbal. Attention to detail and problem-solving abilities. Ability to adapt to changing priorities and work effectively in a fast-paced environment. For further information on this and similar roles contact ****** or 9121894.
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