Customer Excellence Coordinator

Sanderson is working with a leading global healthcare supplier to hire a Customer Excellence Coordinator.
This role offers the opportunity to be part of a world-renowned company, delivering exceptional customer service in the medical devices sector.
Responsibilities: Manage customer queries professionally, ensuring timely feedback on orders, delays, and returns.
Oversee service fulfilment to ensure deliveries are on time.
Efficiently process customer orders and manage consignment stock.
Provide accurate and proactive updates on quotations and product availability using Salesforce and SAP.
Resolve customer issues with a positive and customer-centric approach.
Support the sales and marketing team with additional administrative tasks.
Maintain strong customer relationships and collaborate across departments for seamless service delivery.
Requirements: Experience with SAP and CRM systems, particularly Salesforce.
Strong organisational skills and the ability to multitask under pressure.
Excellent communication and interpersonal skills.
A customer-focused mindset, with the ability to stay calm and solution-oriented.
Willingness to travel within Ireland for business when required.
Previous experience in a customer-facing role within a healthcare or technical environment is preferred.
For more information apply online or contact Amy Blake on .
Skills: Customer Service Customer Excellence Coordinator