Customer Experience Manager (Full time) - PhibsboroSalary: from €37,500
Location: Phibsborough Shopping Centre, Cabra East, Dublin, Ireland
Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals' talents and supporting professional development as a dynamic business that values people with strong leadership skills and an entrepreneurial attitude.
THE ROLE Tesco Ireland is currently seeking to appoint a Customer Experience Manager who will have responsibility for supporting and leading a team of people to deliver the best shopping trip for our customers. This role will report to the Deputy Manager and will ensure that we are serving Ireland's shoppers a little better every day.
You will be responsible forCreating an inspiring and welcoming environment for my colleagues and customersManaging the change operations in store, as well as the checkout operations and equipment.Be responsible for the store when the Store Manager/Deputy Manager are not presentEnsure that my team are fully trained and validated in their roleCreating an environment of two-way communication, inspiring a culture of trustCoaching and managing colleagues to enable them to deliver their daily priorities and be in the right place at the right time to enable them to deliver our customers' needsReview reports and systems to enable you to deliver the right improvements for customers and colleaguesDriving a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to wasteRecruiting the best colleagues for our team, selecting those passionate about our customersUnderstanding the cleaning specifications for your store and ensuring that the plan is delivered through your team and by leading by exampleManage stock control activities, warehouse layout and processes to ensure all colleagues can complete their routines right first time.Root causing any incorrect prices, overcharges, refunds and label routines to ensure customers are charged the correct price at all times.Manage the front-end operation to ensure that customers do not queueRecognise when colleagues give great service and give feedback where necessary in relation to poor colleagues not giving great service.You will needFor the 'Customer Experience Manager' role you have a demonstrated track record of:
Being passionate about delivering the right way for customers and colleaguesBeing adaptable and agile in your thinkingDelivering key objectives in a fast-paced environmentBeing the 'Go To' person for all queries for your departmentShaping and influencing at the most senior levelPrevious Retail Experience preferred in a similar roleWhat's in it for youWe offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:
Competitive Salary from €37,500Bonus Scheme*Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.Colleague Clubcard 10% discount increasing to 15% starting on the last Friday of each month for 3 days (including a 2nd card for a family member)*Life AssurancePension Scheme*Save As You Earn Scheme*Paid Family LeaveBike to WorkLong Service AwardsCommuter Scheme*Entry requirements and rules of the scheme apply
About usOur vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.
Application processTo apply for a job in one of our stores, distribution or customer fulfilment centres, you will need to register with us and create a profile. You can keep your profile up-to-date by adding your latest skills and experiences.
Click through the stages below to see what you can expect from the application process:
Step 1: Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked.Step 2: If successful we will invite you in for an interview at the location that you have applied to work in – for management roles there will be an initial telephone interview, before the face-to-face interview.Step 3: At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if Tesco is right for you and if we think you are right for Tesco.Explore our opportunities to get on. A place for everyone.
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