Customer Experience Specialist

I am excited to be partnering again with a valued client in the search for skilled Customer Experience Specialist.
This opportunity is within a dynamic, expanding national company in the insurance sector.
Contract: Full-Time 6 fixed term contract Location: Little Island (On-site with Hybrid options) Salary: €28,000 What You'll Do: As a Customer Experience Specialist, you'll be key in delivering top-notch service.
The role includes comprehensive on-site training to ensure you're well-prepared.
After training, you'll have the option to work fully on-site or split your time between the office and home.
Your Responsibilities: Provide exceptional customer service, understanding and responding to customer needs.
Seamlessly guide customers through the onboarding process.
Advise customers on their current packages and potential upgrades.
Offer professional and empathetic assistance, guidance, and solutions.
Collaborate with your team to maintain high levels of customer satisfaction.
Use provided tools and training to succeed in your role.
What We're Looking For: Strong communication skills.
A genuine passion for helping and supporting customers.
Ability to listen attentively, identify customer needs, and offer effective solutions.
A positive, customer-centric mindset.
While prior experience is valued, a commitment to excellent customer service is most important.
The ability to think on your feet and prioritize customer satisfaction.
This is a fantastic opportunity to grow within a supportive company while delivering meaningful customer interactions.
Apply today!
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
Skills: Customer care customer service administration