Aviva's Retirement Calculations team in Cherrywood Dublin 18 are looking for confident and engaging Team Leader.
You will be leading a team with responsibility for the delivery of top-quality service to our customers.
This is a6 Fixed Term Contract.
The position is based on site in our Cherrywood office, with an opportunity to benefit from Avivas smart working arrangements which offers a mix of home and office working.
The team leader will have oversight of the Pensions Retirement Options Team (including offshore).
They will take a lead role in continuous improvement of our customer and broker experience for these teams.
Our leaders live and role model our Values in Action.
They take a One Aviva approach and deliver our strategy through their people.
Aviva leaders develop and support their people.
They are inclusive, courageous, inspirational and understand that it is a privilege to lead others.
Duties & Responsibilities: Oversee complaint resolution approvals with particular focus on corrective actions to improve future customer experience Control risk for the team with appropriate treatment of risk events, RCA and CA.
Work with colleagues in other areas (outside CE) to push for and deliver customer initiatives.
Supervision of the day-to-day operation within agreed service standards and in coaching staff.
Ensure that members of the team have the required skills, training & experience to effectively deliver their responsibility to meet the needs of the customer and the broader needs of the business.
Provide support to Customer Experience Manager.
Skills & Experiences: QFA or workingtowards is desirable.
Understanding of Pensions calculations processes, systems and Anti Money Laundering requirements.
Experience of people management, ideally as Team Leader is advantageous.
Leadership skills & ability to motivate and lead teams.
Proven track record of customer focus and process improvements.
Experience in risk based decision-making.
Ability to see bigger picture, challenge status quo and think longer term.
What will you get for this role?
Competitive market leading salary depending on skills, experience, and qualifications.
Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review.
Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
Free car parking Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme.
TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave.
Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.
Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
We flex locations, hours and working patterns to suit our customers, business, and you.
Our smart working combines the benefits of flexibility with time together with colleagues.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact
