Customer Onboarding Coordinator

Details of the offer

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

The Customer Onboarding Consultant serves as the main point of contact for the customer from the time that the account has been booked, through the onboarding phase of the customer journey. Day to day you will be expected to work with your customers setting them up for success through tasks such as delivering project kick off calls, scheduling install dates, working with the menu and guest teams, configuration tasks and overall acting as their project manager.

If you are passionate about customers, the hospitality industry, and are excited at the prospect of joining a small, growing team with lots of opportunities ahead and where you will have a direct impact on the future growth of our international business - read on!

More About this Role: Project and Customer Management - The Customer Onboarding Consultant is the primary point of contact for all customers post-booking by Sales and will manage several onboarding engagements simultaneously. Effective time management is an essential skill for all Customer Onboarding Consultants as they are responsible for a large book of onboarding business in their region and the restaurant industry is significantly time-constrained. The Customer Onboarding Consultant enables restaurant owners and staff to utilise Toast to create best practices for managing their daily restaurant operations. Implementation timelines and Scheduling - The Customer Onboarding Consultant is responsible for ensuring all installation dates are scheduled and customer timelines are met. Post Live Relationship Management - As the client is transitioned over into the post-onboarding phase of the customer journey, the Customer Onboarding Consultant is expected to ensure this transition goes smoothly. Be a Toast Expert - In this role you are expected to use all Toast resources to find solutions for your customers. Do you have the right ingredients? (Requirements) 3+ years of experience in customer facing roles; for example hospitality management Proven track record of success in delivering complex projects, managing a book of business and partnering with external clients. Ability to manage ambiguity and operate independently Comfortable working in a fast-paced environment Self-starter with a growth mindset Excellent communication (written & verbal) and influencing skills Strong time management skills and the ability to prioritise effectively Strong presentation skills Strong values and high personal integrity Ability to explain technical terms to non-tech savvy customers Special Sauce (Nice to Haves) Technology industry experience Restaurant or Hospitality industry knowledge/experience Previous POS systems experience preferred Training & development experience is a plus Basic understanding of integrations & partners CRM experience. Toast is committed to creating an accessible and inclusive hiring process. If you need an accommodation to access the job application or interview process, please contact ******.

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Nominal Salary: To be agreed

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