Customer Operations Manager

Customer Operations ManagerRole: Customer Operations Manager Location: Cork ABOUT THE ROLE – To maintain an ongoing relationship with selected customers and sales staff.
The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
Leadership, management, and development of team on siteComplete ownership of the customer relationshipDriving the highest standards of Health & Safety, the team and best practice across the ERIKS siteResponsibility for driving the success of the site, including P&LResponsible for driving the success of site KPI'sContinuous Improvement initiatives relating to the stores and associated processesPeople Management and LeadershipProblem solvingCustomer focusCommunicationDrive effective ordering of stock items and planning for maintenance breaks – client system and EoSBeing both an escalation and initial point of contact for the customerResponding to client enquiries and requests – Non-stock, across multiple vendorsEnsure order expediting is up to dateWorking Hours: Mon - Fri: 8.30am - 5.30pm
Weekly hours: 40
Breaks: 1 hour
ABOUT YOU – You're driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn't phase you, in fact, you relish the opportunity to develop with ERIKS.
Your main skills will include:
OrganisationProblem solvingCustomer focusCommunicationLeadership & ManagementYour offer: 25 days plus bank holidays annual holiday entitlementAbility to purchase an additional 5 days holiday subject to scheme rulesContributory Pension SchemeBike to Work SchemeLife AssuranceUp to 1 day's paid leave to concentrate on your wellbeingA full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:Unlimited mental health support from qualified mental healthcare professionals24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to youSix 1-2-1 nutritional video consultations per yearSix 1-2-1 digitally delivered personal training sessions per year360 Wellbeing Score — take just four short assessments to get your score and unlock six1-2-1 lifestyle coaching sessions per yearPhysiotherapy — eight sessions a year shared between you and your partnerMedical second opinionsSavings and discounts for savings on weekly costsOn-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeingCompany Sick Pay from day 1Group Income Protection – after a period of sickness absenceLong service recognitionFree unlimited access to LinkedIn LearningFree ERIKS Branded workwearFree Eye testsCar or Car allowanceAbout us:Hi, we're ERIKS - a leading Specialised Industrial Service Provider.
We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.
Our mission is to make our customer's industry work better.
We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.
Which is where you come in!
Why ERIKS?By joining ERIKS, you'll be part of something special.
Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.
Whether it's development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it's all here for you at ERIKS.
What are you waiting for? We can't do it without you!
At ERIKS, everything we do equates, on some level, to something remarkable.Our work is bursting from the frame. And the driving force behind our solutions? Our people. From helping companies cut their CO2 emissions, to keeping global food manufacturers moving at pace, our people are proud to partner with our customers to make a real difference.
It's the inner workings of making industry work better. You might see just valves or O-rings but to us, they're so much more than that. We turn them into solutions that help our customers power the world. Whatever your role here, you play an important part in making exceptional things happen every day by bringing your hard work, commitment, and accountability.
If you're passionate about solving complex customer challenges, then ERIKS is the right place for you.
Because here, everyone has the chance to make remarkable a reality.


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