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OPENTEXT OpenText is one of the world's largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.
Your Impact: As an integral part of the Fulfillment department, as a Customer Order & Fulfilment Specialist, you will play a crucial role in ensuring delivery excellence within the Order Fulfilment lifecycle while providing top-tier customer experience.
Reporting directly to the Fulfillment Manager, you will demonstrate autonomy, problem-solving skills, and initiative in executing accurate and timely order processing. Additionally, you'll provide support and assistance to our valued customers.
You'll work independently to manage more complex tasks, find opportunities for process improvements, update documentation, and provide alternative solutions when needed. Throughout, your focus will remain on delivering exceptional service to our valued customers.
What the role offers: Demonstrate the ability to work autonomously, managing day-to-day tasks and resolving complex issues with minimal supervision. Provide exceptional customer service by addressing complex inquiries and concerns promptly and professionally, always ensuring customer satisfaction. Ident ify opportunities for process improvements within the Fulfilment duties, implement enhancements, and streamline workflows to increase efficiency and effectiveness. Take ownership of updating and maintaining comprehensive documentation of order processing activities and procedural guidelines. Actively participate in cross-training initiatives to expand knowledge and skills across different areas of the Order to Cash function. Handle more complicated order processing requests and escalations. What you will need to succeed: Previous experience within Fulfilment or an Order to Cash and /or Customer Service environment preferred. Available to support increased workload and additional hours when required (e.g., month-end/quarter-end periods). Demonstrated customer service and soft skills with customer-facing experience preferred. Proficiency in MS Office is preferred. Working knowledge of SAP, Salesforce, and ServiceNow an asset. Detail and results-oriented, ability to work under pressure to meet tight timelines. Strong oral and written communication skills; Self-starter attitude with great teamwork abilities. Demonstrated ability to embrace change and willingness to learn best practices. Very strong organizational skills - attention to detail essential. One Last Thing: OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Joining the Fulfillment department means becoming part of an amazing team where your contributions make a real difference.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at ****** .
OPENTEXT -THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.
CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.
BE DESERVING OF TRUST
The world's most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.
WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.
RAISE THE BAR
We set high standards and exceptions, to learn, to be better.
OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.
"We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets." - Mark Barrenechea, CEO & CTO
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