We are Capita Ireland, a leader in the business process outsourcing market. More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.
Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy?
If so, we want you to be part of our awesome team of Customer Payment Advisors.
The start date for this role is Monday 20th January 2025.
Job title:Customer Payments Advisor - Hybrid
Salary & Benefits:€26,325 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!
Shift:You'll be working on rotational shifts covering the period Monday to Sunday between 8am-10pm. You'll work shifts between your home address & at our office in Little Island after training & grad bay.
Training:You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training period will be delivered in our Little Island office for the full duration.
Work Location:You will work from home and our office in Little Island, our office address is:
Capita Customer Solutions
2 Eastgate Rd
Castleview, Little Island
Co. Cork
T45 EK50
Your duties will include:Handling inbound and outbound calls to customersContacting customers who have outstanding debt on their accountAssist customers by ensuring they are back on track with outstanding paymentsSetting up payment plans for customersSetting up Direct DebitsCalculating outstanding debt amountsTaking payments from customersTaking customers through their account, providing a breakdown of their account.Explain debt to each customer and how this is made up and what is outstanding/owingTaking customers through steps to get their account back up to date and on trackTrying to avoid customers being disconnected by offering solutions to make paymentsRequired experience:Previous experience working in similar environment and ideally within a customer collections roleAble to work comfortably to targetsBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sMS Excel skillsShowing excellent PC and data entry skills with the ability to use multiple systems at any one timeBringing a proactive attitude with the ability and ambition to develop role in the futureRole Benefits:22 days holidays plus bank holidaysOpportunity to buy additional holidaysAccess to Wrkit - giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your WellbeingCost of eyecare vouchers for eye examinations and money towards glasses if requiredAccess to Capita pension schemeAccess to Employee Assistance ProgrammeLife Assurance BenefitCycle2Work SchemeInterested?If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you!
Location:Little Island, Ireland
Time Type:Full time
Contract Type:Permanent
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