Customer Payments Advisor - Training in office then Work from home!We are Capita Ireland, a leader in the business process outsourcing market. More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.
Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy? If so, we want you to be part of our awesome team of Customer Payment Advisors. You'll work 37 hours per week on a permanent contract.
We anticipate this role will start on Wednesday 20th November 2024.
Job title: Customer Payments Advisor - Training in office then Work from home!
Job Description: Training: You will train in our office alongside your new colleagues. You'll train in our Little Island office located in 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50.
Work Location: After completion of training, you'll be able to work from your home address as a remote worker.
Salary & Benefits: €24,434 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!
Shift: You'll be working on rotational shifts covering the period Monday to Friday between 8.30am-8pm and when you're scheduled to work on a Saturday, you'll work 10am-1pm.
Training: You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training period will be delivered in our Little Island office for the full duration.
Your duties will include: Handling inbound and outbound calls to customersContacting customers who have outstanding debt on their accountAssist customers by ensuring they are back on track with outstanding paymentsSetting up payment plans for customersSetting up Direct DebitsCalculating outstanding debt amountsTaking payments from customersTaking customers through their account, providing a breakdown of their account.Explain debt to each customer and how this is made up and what is outstanding/owingTaking customers through steps to get their account back up to date and on trackTrying to avoid customers being disconnected by offering solutions to make paymentsRequired experience: Previous experience working in similar environment and ideally within a customer collections roleAble to work comfortably to targetsBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sMS Excel skillsShowing excellent PC and data entry skills with the ability to use multiple systems at any one timeBringing a proactive attitude with the ability and ambition to develop role in the futureRole Benefits: 22 days holidays plus bank holidaysOpportunity to buy additional holidaysAccess to Wrkit - giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your WellbeingCost of eyecare vouchers for eye examinations and money towards glasses if requiredAccess to Capita pension schemeAccess to Employee Assistance ProgrammeLife Assurance BenefitCycle2Work SchemeInterested? If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you!
Location: Cork, Ireland
Time Type: Full time
Contract Type: Permanent
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