Customer Service Administrator (1 Year Ftc)

Customer Service Administrator (1 Year FTC) Dublin, Ireland

You'll provide first level service support for all customers via telephone and email. You'll be supporting in troubleshooting and resolving customer operational issues on Quadient's hardware, software, and systems issues, escalating to our field-based engineers when appropriate. We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. You'll also be responsible for some admin duties such as management of our Crediton system, and other various processes relating to our products.
This position is a hybrid position, 2 days/week from our Dublin office.

Your role in our future: Obtain and evaluate all relevant information to handle product and service inquiriesLiaise with Service Engineers on day-to-day Service and Customer issuesCommunicate and coordinate with internal departmentsLog all help desk interactionsFollow up on Customer and Internal requestsIdentify and escalate where necessary situations requiring urgent attentionYour profile: You've previously worked in a similar role, working in a client-facing technical service environmentYou're excellent on the phone, personable and confident in talking to customersYou demonstrate a creative problem-solving approachYou're organised, and can manage multiple, simultaneous assignmentsYou're self-motivated with the ability to work under pressure and to challenging deadlinesConfidence is key – you're able to deal efficiently with complaints and customer service issuesKnowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.

#J-18808-Ljbffr