The CS Business Services Associate for Tekno Surgical will be responsible for the provision of the highest standard of Customer Services deliverable's in line with Tekno Surgical Customer service standards and with industry best practice.
They will be accountable for and provide the primary link between the completion of Business support requirements by the Customer Service collaboration team and the Customer Service Manager This position involves a broad understanding of our business and the various areas where support is required.
This role will be involved in determining how our process transactions are Defined, Managed, Measured, Analyzed, Improved and Controlled along with supporting the needs of sales team.
Included in this role will be to support sales team requirements along with supporting the business needs as they occur.
The activity for the Business Services Associate will be managed and reported upon on a monthly basis.
They will handle the workflow by assimilating and delegating all the pertinent information presented daily from all the relevant stakeholders.
Actions will be mainly delegated to the Associate via the business services email along with the normal correspondence channels.
Principal Duties and Responsibilities: Efficient Query Management: Process a high volume of queries and requests received via group email, ensuring timely, professional, and accurate responses.
Operational Support: Provide coordinated support to the Sales Team and other operational team members as needed to ensure smooth workflows.
Tekno Surgical Established in 1996 and based in Dublin, Tekno Surgical is a leading provider of Orthopaedic implants in Ireland.
Tekno Surgical also has an extensive portfolio covering a wide range of specialties from Maxillofacial, ENT, Surgical Power Tools, Neuro, Interventional Pain, Biologics, Robotics, Navigation, Theatre Disposables, Microscopes, Endoscopy, Surgical Instruments, Electro Surgical, Hospital Furniture, Plastics & Aesthetics and Theatre Installs.
Tekno's customer base includes all Public & Private Hospitals in Ireland.
Revenue is c.€75M p.a.
and growing. Tekno Surgical's mission is to provide best-in-class service across all its specialities ensuring its customers receive a level of service that not only meets but exceeds their expectations.
With over 140 employees, the team comprises Clinical Sales, Technical Support Services, Customer Care, Warehouse, Procurement, Logistics, Loan Kits, Marketing, Quality Compliance & Sustainability, Clinical Training and Projects, enabling Tekno to fully represent global leading manufacturers within the Irish market.
Business website: http://www.tekno-surgical.com/ Tekno Surgical is a business within the Medtech Division of Uniphar Group.
Uniphar Medtech Uniphar Medtech comprises 10 businesses across 21 markets and is the medical device arm of the Uniphar Group.
Uniphar Medtech represents global leading medical device manufacturers across a multitude of specialities.
We train, we educate, and we support our customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.
We are more than a distributor; we are a total solutions provider.
Each of our businesses compete under their individual brand identity and respective specialities.
Uniphar Medtech is the umbrella structure for all 10 brands and in addition incorporates our centralised support functions across Quality and Compliance, Logistics, Warehousing, Operational Excellence, Marketing, HR, Finance & IT.
Business website: https://www.unipharmedtech.com/ Uniphar Medtech is a Division of the Uniphar Group.
How we'd like to work together Our core values, titled our Medtech Mindset, guides our culture and work environment: We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.
If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.
Uniphar Medtech is an equal opportunities employer Requirements Candidate requirements: Demonstrates high level of attentiveness when interacting with customers Can Prioritize cooperation and collaboration with others before acting A know how, can do attitude to implement solutions Has a focused nature and takes great satisfaction from being busy and productive.
Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed all our customers' expectations Possesses excellent communication skills.
Good administrative and IT/computing skills.
Prior knowledge of Navision is a real advantage.
Ensures that work is executed accurately and completely, paying close attention to the detail.
Previous experience of clinical, pharma or medical device support is a real advantage.
A passion for developing and raising the bar on the customer experience The ability to provide innovative insight for Continuous Improvement Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal.