Job Description This is an excellent career opportunity for an ambitious and customer-focused individual to join an established and professional team with a commitment to growth and development.
Primary Responsibilities: Complete customer service processes and activities for the business.
Process orders and provide receipt acknowledgment to customers, including delivery lead times and advice on shortages.
Provide timely, accurate, and competent responses to all order-related customer inquiries.
Coordinate and manage purchase orders (PO) from customers.
Process goods inwards.
Prepare and issue invoices to customers.
Manage and review stock activities through the company bar scanning system.
Coordinate inbound and outbound logistics for suppliers and customers.
Provide administrative support to the sales team and other colleagues across the business.
Liaise with various stakeholders to resolve potential customer/order issues.
Ensure adherence to customer service levels.
Manage email accounts related to the order/sales process.
Prepare and complete import documentation (regulatory notification).
Report weekly and monthly data and information across the team as directed by management.
Ensure the administration area is supported by well-documented procedures.
Participate in various projects and group meetings as required.
Maintain a professional image for the company in all dealings with both internal and external stakeholders.
Qualifications and Experience Required: Minimum of 2 years experience in a customer service/office administrator position.
Experience within the pharmaceutical/medical device sector or FMCG sector required.
High-level proficiency in the MS Office Suite.
Fluent in English (verbal and written), with strong presentation and communication skills.
ERP experience required; Sage experience is a distinct advantage.
Proven organizational and time management skills in a fast-paced environment.
Ability to manage multiple priorities and deadlines.
Good analytical skills with strong attention to detail.
Core Competencies and Attributes: Personable and able to connect with customers, suppliers, and teams, building trust-based relationships with key stakeholders to support business growth.
Strong quality-oriented mindset in all aspects of work.
Ability to multi-task and switch projects or priorities as needed.
Team player with the ability to work with customers and key stakeholders to achieve role objectives.
Strong communication and presentation skills.
Possess accuracy and excellent attention to detail.
Resilient and flexible, with the ability to cope with change in a fast-paced environment.
Personal drive for self-development and growth.
Skills: Customer Service Admin
