Customer Service Administrator

Details of the offer

Customer Service Administrator   Italicatessen UK Ltd are actively seeking a Customer Service Administrator for our company, a wholly owned subsidiary of the Musgrave Group.
We are an Italian Food & Wine importation and distribution business, based in Brentford, West London.
This is an important role which ensures smooth and efficient communication between the company and our customers.
This role involves various responsibilities related to customer support, administrative tasks, and maintaining positive relationships with clients.
  Responsibilities The main responsibilities of the Customer Service Administrator are:            Special responsibility for investigation of order and stock queries including credit notes, returns, and logistics.
         Be a link between Customer Service, Warehouse and Logistics for information about returns and missing stock.                            Highlighting trends in returns and credit notes to minimize loss to business and provide better service to customers.
         Responding to customer inquiries, concerns, and requests promptly and     professionally.
         Daily processing of orders, out of stocks, substitutions and returns.
         Recommending potential products or services to management through customer needs analysis.
         Acts as a crucial link between Sales Representatives and all other business functions.
         Providing information about products or services, resolving issues, and addressing customer feedback.
         Managing customer complaints and finding appropriate solutions.
         Handling paperwork, documentation, and data entry related to customer interactions.
         Coordinating with other departments to gather information and resolve customer issues efficiently.
         Identifying and addressing customer concerns effectively.
         Clear and effective communication with customers and colleagues           Strong organisational skills to manage multiple tasks efficiently.
         Ability to adapt to changing situations and customer needs.
         Collaborative approach to work with colleagues from various departments.
        The Ideal Candidate:               Excellent level of written and verbal English               Good level of written and verbal Italian- a bonus but not essential               Experience of working in administration - Essential.
              Excellent knowledge of Microsoft Excel and Microsoft NAV - Distinct Advantage.
              Confident and self-motivated.
              Strong attention to detail and ability to prioritise and organise tasks.
Salary - depending on experience.


Nominal Salary: To be agreed

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