Company Overview: Covalen, a CPL company with over 25 years of experience in Business Process Outsourcing (BPO) and Managed Services, operates across multiple sectors, including Banking, Financial Services, IT, Energy, and Utilities. As an equal-opportunity employer, Covalen provides tailored outsourcing solutions globally.
Role Overview: As a Customer Service Advisor, you will support Covalen's client, a financial institution. You will be responsible for delivering best-in-class customer support while promoting the company's core values: Be Brave, Be Wise, Be Proud, and Exceed. This role requires multitasking, quick problem-solving, attention to detail, and the ability to perform under pressure.
Location: Henry Street, Limerick - Full-time onsite
Contract: Permanent
Working Hours: Monday - Sunday, 9 am – 5:30 pm. Flexibility to work on alternate weekends
Note: Participation in 9-11 weeks of full-time training (Monday to Friday, 9:00 am – 5:30 pm) is mandatory.
Responsibilities: Manage inbound and outbound phone calls in an efficient and timely manner, collating information from customers via these telephone calls.Receive inbound calls from customers through a virtual call center, answering various questions.Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.Drive sales to achieve targets.Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.Requirements: Minimum 6 months experience in a customer service role.Excellent communication skills (spoken and written English).Eagerness to learn and grow within Covalen.Must be eligible to work full-time in the Republic of Ireland and must be able to pass all background checks.Interview process: 1 Virtual interview with the Customer Operations team.Online Tech and English language assessment.Benefits: Career Development.Extensive training and access to the Wellness Programme.Employee Engagement Initiatives & Committees.Employee Assistance Program (EAP).Hive Medical Cash Plan.PRSA and Bike-to-Work Scheme.Tax Saver Tickets.Be part of a great, friendly, and diverse team.Apply now or mail your profiles to ******.
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