We are delighted to be working with our renowned client based in Dublin 18 to find suitable professionals to join their growing Customer Support team. This will be a progressive role in a fun environment where you can develop your skills and grow your career in the customer service industry.
Acting as a customer support agent involves providing assistance to customers by addressing their inquiries, solving their issues, and ensuring a positive experience.
Responsibilities:Manage customer queries and requests via phone, email, and other communication channels.Collaborate with other departments to communicate and resolve any customer-related issues.Consistently deliver expert customer service to ensure total customer satisfaction.Engage with customers in a professional, friendly manner to foster strong relationships.Process orders, provide pricing information, and handle prepay bookings with efficiency.Organise and schedule engineer visits for technical support and service calls.Requirements:2+ years' experience in a customer service role, with a track record of success in a fast-paced environment.Knowledge of security systems is a distinct advantage.Strong multitasking skills and problem-solving abilities with a customer-focused mindset.Proven ability to meet and exceed KPIs.Excellent verbal and written communication skills.Ability to work collaboratively across departments to ensure customer issues are resolved efficiently.This is a busy role and applicants must have excellent telephone communication skills, be highly organised, have excellent attention to detail with a friendly personality. The ideal candidate will have excellent diagnostic, troubleshooting and problem-solving skills. You must be a proactive and motivated individual who has the ability to work on their own and as part of a team.
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