Customer Service Advisor Part-Time (Weekdays Or Weekends)

Company Overview: Covalen, a CPL company with over 25 years of experience in Business Process Outsourcing (BPO) and Managed Services, operates across multiple sectors, including Banking, Financial Services, IT, Gaming, Energy, and Utilities.
As an equal-opportunity employer, Covalen provides tailored outsourcing solutions globally.
Role Overview: As a Customer Service Advisor, you will support Covalens client, a financial institution.
You will be responsible for delivering best-in-class customer support while promoting the companys core values: Be Brave, Be Wise, Be Proud, and Exceed.
This role requires multitasking, quick problem-solving, attention to detail, and the ability to perform under pressure.
Responsibilities: Manage inbound and outbound phone calls in an efficient and timely manner.
Collating information from customers via these telephone calls.
Receiving inbound calls from customers through a virtual call center, answering various questions.
Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
Drive sales to achieve targets Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products Requirements: Minimum 9 months experience in a hospitality role.
Excellent communication skills (spoken and written English).
Eagerness to learn and grow within Covalen.
Must be eligible to work full-time in the Republic of Ireland and must be able to pass all background checks.
Interview process: 1 Virtual interview with the Customer Operations team Online Tech and English language assessment through Qualtrics Benefits: Career Development Extensive training and access to the Wellness Programme Employee Engagement Initiatives & Committees Employee Assistance Program (EAP) Hive Medical Cash Plan PRSA and Bike-to-Work Scheme Tax Saver Tickets Be part of a great, friendly, and diverse team Location: Henry Street, Limerick - Part-time onsite Contract:Permanent Part-time Working Hours: Weekdays: Monday to Friday, 11 am 3 pm (20 hours per week).
Weekends: Saturday and Sunday, 9 am 5:30 pm.
Note: Participation in 9-11 weeks of full-time training (Monday to Friday, 9:00 am 5:30 pm) is mandatory, even for part-time employees.
You will be paid accordingly during this training period.
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