Capita Ireland are recruiting Customer Service Advisors to join our team, working from home.
You'll join a small, friendly and dedicated team to support our clients' customers with general enquiries and ensure a positive impression and proactive service is provided at all times.
You'll work across Monday to Saturday between the hours of 8am to 8pm (M-F) & 9am to 5.30pm Saturday, 37.5 hours per week.
Job DescriptionWhat you'll be doing: Handle a high number of customer queries via telephoneAnswer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected processWhat we're looking for: Previous experience working in a similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersExcellent organisational skillsAbility to work to stringent customer service SLA's and KPI'sDemonstrating confidence and the ability to communicate clearly and effectivelyExcellent PC skills (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the futureA private, secured space with a reliable internet connection to enable you to work from home.What's in it for you? €24,765 per annum basic salary, + OTE of €4,000 per annum through sales related bonus20 days annual leave + 2 company leave days, plus the opportunity to purchase additional leaveAccess to Wrkit – giving you access to lifestyle savings & discountsCost of eyecare vouchers for eye examinations and money towards glasses if requiredAccess to Capita pension schemeAccess to Employee Assistance ProgrammeLife Assurance BenefitCycle2work scheme… and plenty moreWhat we hope you'll do next: Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.
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