Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Mallow, Co. Cork
Role Purpose You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach.
The day-to-day responsibilities will include assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained while accepting and paying out bets and delivering excellent customer service.
The role encompasses the duty of opening and closing the business, and on occasion, you may be required to manage the operations of the shop.
Key Responsibilities Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.Step up and guide shop operations in the absence of the Shop and Assistant Manager, including being responsible for:Opening and closing the shopManaging and guiding the shop teamCash management proceduresManage operations on occasion, leading to further development opportunities.Combine working in a fast-paced retail environment while undertaking training/on-the-job supports to continuously upskill and progress within the company.Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach.Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, including betting terminals and in-shop transactions through the EPOS System in a timely manner.Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.Work under pressure while remaining calm and constantly looking for ways to improve yourself and the shop.Maintain shop presentation standards to a high quality throughout your working day.Ensure that all procedures (safety, compliance, and shop operations) are always followed.Be passionate about working within a team environment.Adhere to Social Responsibility duties.Knowledge, Skills and Experience Essential Skills and Experience Customer service focusedOperate with trust and integrityFlexibility as the business operates 7 days a weekAdaptable to the shop environmentGreat attention to detail and strong numeracy skillsAn enthusiastic people person who can work on own initiative and as part of a teamA keen interest in the sporting industry/events and confidence to build rapport and relationships with customers.Ambitious and driven to progress within the companyPromote the company brand and be results-focusedExcellent communication skillsProblem-solving and creative thinking abilitiesOrganised, reliable, and dependableA proven good cash handling approachDesirable Skills and Experience Industry/Retail experience is welcomed but not essential as full training will be provided to expand your knowledge base on all things sport and betting related.BoyleSports is an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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