Customer Service Assistant (Temporary Position)

Details of the offer

Customer Service Assistant (Temporary Position)City:
Country/Region: IE
Application Deadline: 18th October 2024
Contract: Temporary Location: Grafton Street, Dublin The e-commerce team in Ireland is looking for a customer service assistant who continuously strives to achieve outstanding customer service. We are currently looking to recruit for an assistant with exceptional inter-personal skills and excellent administration experience.
This role is based in our fulfilment centre in Grafton Street, Dublin, but occasional travel may be required to other Pandora locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiters look forward to receiving your application.
What to expect from the role Ensuring that our customers come first and always receive exceptional support.Have excellent communication skills and work pro-actively with customers and other stakeholders.Processing customer requests in a timely manner using the internal system. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures.Complaint handling and making sure the customer is always satisfied with the outcome by going above and beyond. Interacting with other areas of the business e.g. Sales, Operations, Compliance etc.Coordination of other day to day activities.Administrative support, as required by the Department Lead.What we are looking for Excellent inter-personal and clear communication skills with the ability to use positive language (written and verbal is essential).Be empathetic and patient towards our customers as well as a quick problem-solver.You will have strong office administration skills including IT skills (Outlook, Microsoft Word, Excel etc.).Previous experience in a customer service role.You will be a flexible team player with the ability to deal with independent tasks.You will be available to work full-time at our Dublin office, Monday to Friday. Flexibility will be required during peak times.Be well organised, results-driven and capable of working to tight deadlines.You must be eligible to work full-time in Ireland.Why work with us? We offer a number of unique benefits that make Pandora a great place to work:
A highly competitive salary with regular salary reviews.Early finish Fridays (weekends with Pandora start every Friday at 3pm!).Free daily lunch credits.33 days holiday (including Bank Holidays).Buy/sell holiday options.Celebrate your birthday with a day off to celebrate!Join our Employee Wellbeing Centre – including access to; Employee Assistance Programme, 'Cycle to Work' scheme, gym discounts and more.Winniperks - Our online benefits platform with plentiful retail, hospitality and entertainment discounts.At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift.To submit your application, please click apply.
If you require reasonable adjustments in place during your interview(s), please notify the recruiter ASAP during the recruitment process.

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Nominal Salary: To be agreed

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