Customer Service Executive

This role will be part of a team of four people, CS Manager plus three CS executives.
The Company has invested in new software that greatly improves our transparency on order visibility and ultimately our lead-times for our customers.
We believe in being a customer-led business and would welcome a new member that would follow that principle.
The Company has grown consistently over the last five years, invested heavily in capital equipment and software, and is very positive about our future and growth.
The core tasks involved are as follows:
Answering phones, taking messages, and dealing with emails.Placing new and repeat orders on the Label Traxx MIS system and/or Siteline (Customer Portal Ordering system).Looking after allocated accounts and liaising with customers regarding order requirements, delivery dates, and general day-to-day demands.Sending order confirmations via email to customers.Job ticket preparation and forwarding to Production.Docket filing and management of CS-related data.Obsoleting dockets – removing plates and ensuring that files are deleted from the system in the Design Dept.Checking Batched (print planning software) for potential late orders or jobs potentially at risk and dealing with that via the CS Manager.Collecting and controlling samples for Sales and Customers.Assisting Sales Reps and Customers with queries over the phone.Managing outbound post.Any other customer service-related tasks that arise from time to time.Maintaining a clean and efficient working environment in the office.We welcome enthusiastic, authentic, and optimistic values in our Team.

#J-18808-Ljbffr