Customer Service Officer Banking

Job Title: Customer Service Representative - Hire Purchase/Leasing Location: Galway Job Description: We are seeking a dedicated Customer Service Representative to manage hire purchase and leasing queries.
The ideal candidate will have strong communication skills and experience in financial services.
Key Responsibilities: - Respond to customer inquiries regarding hire purchase and leasing agreements.
- Provide detailed information on contract terms, payment schedules, and conditions.
- Assist customers with account management, including updating personal information and processing payments.
- Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
Required Skills: - Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Familiarity with hire purchase and leasing agreements.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to work independently and manage time effectively.
- Previous experience in a financial or customer service role is preferred.
Education and Experience: - APA qualified - Minimum of 2 years of experience in customer service, preferably within the financial services industry in Hire Purchse or Leasing.
Skills: Customer Service Hire Purchase Leasing