Setanta Vehicle Sales North Limited, and Renault Trucks Ireland, currently wish to recruit a Customer Service Receptionist to join the busy team based in their state of the art, modern HQ in Ballycoolin, Dublin 15 Setanta is a Renault Trucks Commercial Vehicle Main Dealer and Aftersales Service Centre.
Our aftersales service focuses on the maintenance and repair of Renault Trucks Commercial Vehicles as well as other vehicle brands.
We also operate a Trailer Workshop and have the Franchise for Meiller, Kraker and D-Tec Trailer manufacturers.
This is a busy and growing business and the opportunity to join our professional team of excellent service advisors is one not to be missed.
Ideally candidates should have a minimum of 1 year experience in the motor industry to apply.
Main duties and responsibilities to include: Establishing, maintaining and developing long-term customer relationships and for initiating and managing the service process.
Liaise with the Workshop, Service Reception, Warranty and Parts Department.
Maintaining high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
Maintain up-to date progress on each of your customers vehicles undergoing maintenance and repair and liaise with your customer as needed on any additional work or costs.
Determine workshop availability and schedule customer bookings by phone, email or from walk in customers wishing to book maintenance and repair work.
Meet customers when they arrive with their vehicle and establish a clear understanding of what maintenance and repair work is to be carried out.
Ensure that the customers vehicle is ready at agreed day/time and explain all maintenance and repair work completed.
Answering telephone calls in a prompt and friendly manner.
The successful candidate will ideally: Excel at understanding, anticipating and meeting customer needs.
Exhibit excellent communication and interpersonal skills.
Possess excellent problem-solving ability.
Work well under pressure.
Have strong organisational and planning skills.
Be efficient, with good attention to detail.
Work well as part of a team.
Have strong PC skills.
Be flexible in their approach to work.
A technical background is not essential Skills: Organised motor Customer Focus motor industry experience Benefits: Paid Holidays Parking Performance Bonus