Are you passionate about delivering exceptional service and helping customers achieve their goals?
We're seeking a Customer Service Representative to join our team.
In this role, you'll be a vital part of our team, helping both new and existing customers through our online and traditional channels.
About Kingspan Water and Energy Kingspan Water & Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy.
We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel, AdBlue, Oil and Agri storage solutions, Hot Water Cylinders, Service and Telemetry.
Using innovative technology, we manufacture, develop, install and service sustainable building solutions designed to protect our environment.
Why Join Us?
Impactful Work : Contribute to meaningful solutions that help protect our environment.
Supportive Team Environment : Collaborate with a friendly, motivated team committed to excellence.
Growth Opportunities : Build your career in a company that values professional growth and development.
Key Responsibilities Customer Support : Be the first point of contact for our customers, addressing inquiries and resolving issues in a timely and helpful manner.
Problem Solving : Handle customer queries and concerns with empathy, striving for solutions that exceed their expectations.
Team Collaboration : Work closely with the production site's, transport department's, scheduling or service engineers to ensure the timely dispatch of orders and completion of site visits.
Communication : Keep customers informed at every stage of their order journey, providing clear, consistent updates and reassurance.
System Management : Use our ERP and other internal systems to log and manage calls, update customer details, and escalate issues when necessary.
Compliance and Excellence : Adhere to Kingspan's compliance guidelines, delivering professional service that aligns with our standards.
Continuous Improvement : Participate in regular team meetings and support team members to improve service processes and reach KPI targets set by the Office Manager.
What You Bring Customer-Centric Experience : At least 2 years in a sales/customer-facing role with a strong record of resolving queries and managing customer orders.
Excellent Communication : Confident verbal and written communication skills, with a professional, approachable telephone manner.
Organizational Skills : Strong attention to detail, with the ability to manage and prioritize tasks effectively.
Tech Savvy : Proficiency in MS Office, particularly Excel, and experience with ERP systems is a plus.
Kingspan is an equal opportunity employer.
We encourage applications from candidates of all backgrounds and experiences.