The advertising close date for this vacancy is Thursday, 9th January 2025. This is a fixed term position for 11 months.Based in our head office, Northern Cross, Finglas, and reporting to the Customer Service & Support Manager, the ideal candidate will be a customer-oriented self-starter capable of contributing to a high-performance team. You will provide a key interface with the customer, supporting the customer service account managers. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.
Key Responsibilities: Meet and exceed customer expectations, providing exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.Proactively and professionally respond and manage all customer calls into the customer service department, averaging 35 calls a day across 4 lines.Efficiently manage the sales inbox by categorizing and prioritizing emails based on urgency and relevance.Organize and maintain physical and digital filing systems to ensure easy retrieval of records and compliance with company policies.Actively contribute to a very fast-paced positive team environment.Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI's.Ensure that excellent quality service is delivered, ensuring all correspondence is dealt with in a timely manner.Multitasking on your daily workload ensuring follow-up on your individual caseload.Ability to undertake additional duties that may be assigned from time to time, for various business projects.Key Skill & Experience: 2-3 years' experience in a Customer Service Role is essential.Previous experience working within a healthcare environment would be an advantage.Knowledge and experience of all aspects of the role as outlined.Exceptional ability to meet and exceed customers' expectations.Attention to detail, ensuring work is executed accurately and completely.Demonstrates energy, real initiative and ability to work independently.Strong interpersonal skills with a collaborative and team approach.Professional and effective communicator, written and oral. Strong telephone skills.Excellent organization and planning skills.Demonstrate resourcefulness to deliver a high-quality service.Strong administrative and IT/computing skills is a must.Previous experience of working with Navision or Microsoft Business Central, an advantage.Microsoft Excel knowledge essential. Description of work completed in Excel and proficiency level required.
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