WHY THIS ROLE EXISTS This role in Galway will be a part of our Customer Service Team, supporting two business entities, SVS and Irish Power and Process, to deliver exceptional customer service.
In this fast-paced environment, you will provide cover for customer service in SVS and IPP during periods of staff leave to guarantee continuity in customer care. You will also be involved in the retention of existing customers, developing new business through professional and efficient service, and identifying opportunities for better service delivery and quality management improvements.
If you thrive in a customer-focused environment and have the ability to build and maintain relationships while working in a fast-growing and well-established environment, then get in touch with us!
Tasks and ResponsibilitiesFirst point of contact for email and phone enquiries – Salesforce Case Queue ManagementSales Order Processing and Dispatching (incl. Kanban customers)Generating and issuance of Customer Quotations – both quote requests issued directly from to our Sales inbox plus quotation cover for Sales RepresentativesLiaise with Purchasing to manage and review Sales Back Orders, while providing accurate ETA info to customer and setting their delivery expectationsCompile and issue designated documentation for Sales Orders as per Customer Purchase Order specifications (Cert of Conformance/Cert of Analysis)Record and maintain customer product specifications on Microsoft Business CentralManage and maintain relationships with all key parties including customers, suppliers, and other departmentsHandle customer complaints and escalate these when appropriateOther ad hoc duties, projects, and assignments as neededKey Requirements3-4 Years' sales support or administrative experienceHigh attention to detail and accuracy are pivotal requirementsExcellent customer relationship skills – a people person who finds pleasure in supporting customers and is enthusiastic in their approach to solving problemsAbility to multi-task, manage priorities, and a busy workloadTechnically competent with an ability to understand customer needsExcellent numeric and data entry skills with focused attention to detailTeam worker with strong interpersonal skills and ability to communicate effectively at all levels both within and outside the companyFlexible and adaptable and work effectively with a variety of situations and individualsProfessional and dependable with discretion, enthusiasm, and a positive attitudeExcellent computer skills including proficiency in the use of Microsoft OfficePrevious experience with Salesforce / Sage / Microsoft Business Central a key advantageWhat we can offer you Competitive SalaryPension ContributionsIncome ProtectionDeath in ServiceStrong Work-Life BalanceOpportunities for progression within the Group.The hours of work for this role are 8am-5pm Monday-Thursday and 8.30am - 2pm on Fridays.
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