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Customer Service RepresentativeLocation: 6356-Penn Waste
Time Type: Full time
Posted On: 10 Days Ago
Job Requisition ID: R-79604
Essential Duties and Responsibilities: Communicate with customers and potential customers by phone, mail, e-mail or fax regarding commercial accounts, changes in service, pick up days, billing, service issues, etc.Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.Provide pricing for residential and commercial temporary roll-off containers.Monitor commercial toters, nonpayment suspension, missed pickups, and blocked accounts.Manage seasonal service for school districts, colleges, and parks.Assist with order processing.Maintain tonnage reports.Process return mail.Cross train in residential customer service and assist as needed.Other duties as assigned.Qualifications: Minimum 2 years of Customer Service experience in a high call volume atmosphere required.Experience with MS Word, Excel, and Email required.Excellent organization and communication skills.Excellent oral and written communication skills.Ability to read and comprehend technical manuals.Ability to analyze and solve problems; gather data, compile information, and prepare reports.Spanish Language Skills.Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
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