What We Do At Valeo Foods Ireland, the heart of our business is tasty, nutritious Irish food and drinks with brands such as Jacobs, Odlums, Batchelors and many more.
There are exceptional experience and expertise in manufacturing, innovation, food science, research and development, nutrition, distribution, sales, operations, marketing, finance and talent management.
We are proud of our brands and the roles they play in Irish life.
What We are Looking For…. We are looking for a Customer Service Representative to join our Supply Chain team on a permanent basis.
This role will report into the Customer Service Manager based in Ballymount.
The successful candidate will work with the customers directly and other teams within the business to manage order fulfilment and wider customer service activities.
What You will Do Provide and maintain excellent customer serviceProcess orders from sales representatives and stores via phone, email, and online system orderIssue daily status reports to detect potential issues and maximize order fulfilmentLiaise with the wider customer service team, sales team, supply & dispatch teams to ensure an excellent level of customer serviceManage all relevant queries through to resolutionEnsure timely action and resolution of the reports and queries to maximize customer serviceEnsure inbound calls are answered in a professional mannerPerform any other ad hoc duties as assigned by the customer service management teamWhat You will Have Minimum 1 year experience working in a similar roleThird level qualification in business/supply chain discipline desirable but not essentialStrong IT capability and excellent data analysis skillsStrong commercial acumenAbility to communicate at all levels and develop relationships with key stakeholdersDemonstrates strategic thinking and decision making through proven track recordExperience within the FMCG industryFull clean driving licenceWho You are Results Driven with a collaborative style and positive attitudeTreat colleagues and customers with respect and is always honest in all interactionsDemonstrate agility by being flexible and open to changeAbility to clearly explain work being performed to stakeholdersContribute to overall team performance, including support and assistance to other team membersFocused individual with ability to drive personal, team and business growth and maximise opportunities with customersHow We Look After You At Valeo Foods Ireland, we look after our employees with an impressive total rewards package on top of your basic salary.
As well as working in a dynamic and exciting environment you will also receive:
Valeo Foods DC Pension scheme with 6% employer contribution and 5% employee contributionEligible to participate in the Company's performance-related bonus schemeEmployee Healthcare discountDiscounted Staff ShopMaternity and Paternity leave packagesEmployee Assistance Programme (EAP)Cycle to Work and Travel Pass tax saver SchemeSpecsavers Contribution
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