Customer Service Representative- Dublin City Centre Do you thrive in customer-facing positions and enjoy collaborating within a diverse team?
We are looking for Customer Service Representative at our Dublin City Centre Branch to work as part of our dynamic and fast-paced team, reporting into the Branch Manager.
As a Customer Service Representative you will be working in an environment where the customer is at the centre of everything we do.
You will be responsible for providing a world class customer facing service at every stage of the rental process.
Benefits: Competitive Salary 22 days annual leave Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Provide superior customer service while identifying and prioritising customer needs.
Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.
Address all customer needs with professionalism and confidence.
Respond to all telephone and email inquiries in a friendly and helpful manner.
Closing Rental Agreements for returning customers.
Stay up-to-date on product knowledge.
Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.
Ad hoc duties as required.
Your Skills: Ability to meet set targets.
Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word.
Strong communicator with attention to detail and engaging personality.
Some Automotive fleet or technical experience is an advantage.
Customer focused background with a natural sales ability.
Team player with excellent attention to detail and ability to adapt in a fast paced environment.
A Full clean B Drivers licence required min 2 years Driving.
Fluent English is a must both written and verbal, second language is advantageous.
40 hour working week Monday to Saturday, with Saturday work required.
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.
We are now building our operations for growth over the coming year.
As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: customer service sales communication Benefits: Commission pension & healthcare.
