Customer Service Representative

Customer Service Representative Our client, offers a flexible and dynamic environment with opportunities for personal and professional growth.
If that sounds interesting, then consider joining their global team as a Customer Service Representative at their facility in Swords, Dublin.
Your tasks and responsibilities: Manage customer sales order requirements to point of use in line with business demands.
Work closely with the Production and Logistics teams to ensure customer orders meet on-time delivery requirements.
Conduct customer business reviews to ensure site performance remains on target.
Collaborate with a third-party freight partner to manage supply to the point of use.
Lead any customer escalations with Production, Engineering, and Quality teams to achieve resolution.
Chair daily operational reviews and represent the voice of the customer to drive top performance.
Your qualifications and experience: Bachelor's degree in Business, Procurement, Logistics, Supply Chain Management, or a related discipline (QQI level 8).
Minimum of 3-5 years of relevant experience in a Customer Service, Planning, or Logistics function.
Proven customer relations experience within a complex supply chain, including leading supply issues to resolution.
Ability to make supply allocation decisions while meeting customer needs.
Experience with SAP and customer service.
Your attributes and skills: Team player capable of building strong and influential relationships with internal stakeholders and customers.
Problem-solving approach with strong communication and collaboration skills.
Proven ability to conduct and lead meetings efficiently across various functions.
Demonstrated end-to-end relationship management with a sense of accountability and responsibility.
Analytical skills with the ability to collate and analyze data for appropriate decision-making.
Please contact Noelle for more detail on or Skills: customer service logistics supply chain