Customer Service Representative

About usAt Action24 we're more than just a workplace — we're a community of creative thinkers, problem solvers and high performing teams.
We collaborate across departments, encourage new ideas and always deliver exceptional services to our customers.
We've embraced and promote the LEAN culture and we always blame the process and not the peopleAs a Customer Service Representative, you'll become part of a specialised team who work with both residential and commercial clients.
You'll manage a team of nationwide technicians and will be empowered to provide creative and realistic solutions.ResponsibilitiesManage all customer queries via phone, email etc.Communicate any issues to the relevant departmentsProvide expert customer service consistentlyCommunicate with the customer in a friendly and professional mannerProcess orders, advise customers on pricingComplete and process prepay bookingsRequirementsAbility to work in a fast paced environmentMinimum of 2 years' experience in a Customer Service roleGood geographical knowledgeKnowledge of security systems a distinct advantageMust be customer-focused with the ability to multitask and problem solveProven track record of achieving / overachieving KPIsExcellent verbal and written skills BenefitsHybrid working option after successful completion of probationary periodBonusFull educational support (including payment of all course fees)Pension contributions after completion of probationJob Types: Full-time, PermanentSalary: €28,000.00-€31,000.00 per year D.O.E