Customer Service Representative

STL Customer Service Role Purpose of the Role The Customer Service Representative will be based at the customer location in St James Gate, Dublin.
This is an ideal role for an administrative person who is sharp in communications and admin tasks.
  Accountabilities:       Liaising with customers in a positive and professional manner, through all communication methods ensuring a consistent and high standard service.
        Responsible for prompt query resolution for all customers - Phone / Email.
      Responsible for communication of any issues to various internal departments e.g., transport, operations, sales etc.        Completion of POD delivery dockets.
      Generation of reports and administration of fleet tracking system.
      Monitoring of deliveries on an ongoing basis to pre-alert customers of any lateness or failures.
      Provide accurate, valid, and complete information by using the right methods/instructions.
      Follow up queries within agreed timelines to ensure issues are satisfactorily resolved.
      General Day to Day administrative duties plus additional duties (as the role evolves).
      Build sustainable relationships of trust with customers and team members through clear and effective communication.
      Liaising with Transport Planners and Management in relation to escalation of issues where necessary.
Skills and Experiences Desirable Previous Customer Service experience in a fast paced environment Excellent verbal and written communication skills Essential Strong computer skills (SAP, Excel) A high level of accuracy and attention to detail Proven ability to deal with problems and solve them effectively and in a timely manner.
Ability to work well either individually or as part of a team