Customer Service Representative Job Description
About Xenon Arc
At Xenon Arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.
Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major, international food ingredients providers. Our clients look to leverage our unique business model, technology, and talented team to help them achieve a stronger, more profitable business model.
We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions. We invest in our culture to create a supportive environment that fosters team collaboration and creative problem solving. We are transforming the way materials producers go-to-market and our team of disruptors are at the core of our success.
Summary
To accomplish our goals and serve our clients better, we are looking for individuals eager to develop our next customer sales campaigns, drive revenue, and convert new business opportunities. You will work directly with our clients' most interesting and demanding customers, helping us better understand their needs, develop product forecast models, and deliver a strong overall customer experience.
Essential Job Duties
Act as the interface between customers and the business value chain partners to deliver exceptional service and drive profitability.Provide solutions to customers while managing operational needs and collaborating closely with operational partners to meet company objectives.Execute the order entry process and manage the order fulfillment process for priority and foundational customers with a high degree of complexity.Maintain a thorough knowledge of the business's products, applications, and service offerings.Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.Maintain service levels according to business prioritization.Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.Attract potential customers by answering product and service questions and suggesting information about other products and services.Maintain customer records by updating account information.Escalate queries and concerns appropriately.Ensure that customers are satisfied with products or services.Recommend potential products or services to management by collecting customer information and analyzing customer needs.Prepare product or service reports by collecting and analyzing customer information.Contribute to team effort by accomplishing related results as needed.Basic Qualifications
Completed Bachelor's Degree or equivalent experience in a customer service role.Business-level Italian and German language proficiency.Strong team player; motivated and extremely customer-centric.Analytical and problem-solving ability.Strong verbal and written communication skills.Experience in customer management.Preferred Qualifications
Demonstrated ability to work effectively across internal and external organizations.Experience in the use of customer relationship management (CRM) software.Preferred Level of Experience
1-3 years of work experience in customer service or similar roles.Location & Commitments
Full timeHybrid
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