Our client is seeking a passionate and skilled Customer Sales & Service Representative to join the team.
You will play a key role in ensuring excellent customer experiences and driving sales.
This role is responsible for managing orders, providing product information, handling customer inquiries, and contributing to a supportive and efficient work environment.
Tasks & Responsibilities Taking customer orders by phone, email and from the internet, providing customers with product information and selling related products; processing order effectively and promptly; Contacting customers and potential customers to attract new sales; Using SAP Business One and other IT tools to process orders and log calls and follow-ups required; Building sustainable relationships of trust through open and interactive communication; Ensuring effective communication of customer requirements to appropriate colleagues to facilitate efficiency and accuracy in delivering customer requirements; Taking ownership and using own initiative to ensure that customers both in-house and external receive a high level of customer service.
; Actively upsell by providing options to customer on relevant products and services.
Resolving product or service problems by clarifying the customer's query/ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Creation of twice daily pick lists; Actively be involved in suggesting new ideas and recommendations on the improvement of products and service provided, thereby increasing revenue and ensuring our client success as the market leader; Attracting potential customers by answering product and service questions; suggesting information about other products and services; Ensure that all necessary order- and sales-related information and documentation is recorded and processed efficiently, effectively and accurately in line with procedures and processes; Entry of Distributor orders and creation of separate pick lists (Includes large customer orders); Invoicing and processing delivery dockets; Completion of stock transfers to separate warehouse Follow up on delivery dockets, including liaising with different departments; Providing credit notes for Returned Stock; Attending Daily Huddle attendance and ensuring follow-through of issues; Daily processing of picklist within agreed timelines Project work as and when required.
Functional Competencies Excellence in customer sales and support Integrated system experience SAP Business One Very strong phone contact handling and active listening skills with the ability to deliver the appropriate response/solution Customer-focused with the ability to adapt/respond to different types of characters Excellent MS Office skills with a strong focus on Excel, Email and Word The ability to multi-task, prioritise, and manage time effectively.
Skills: SAP Customer Service Sales Sales Rep Telephone Skills Excel Cold Calling