We are currently recruiting for a Dutch speaking Customer Service Specialist for a Galway-based Global operational hub for a large medical supplies company.
As the first point of contact, you will support the client's customers and key distributors across Europe.
You will be responsible for order processing, problem solving, admin support for our commercial sales team, and logistic support for both internal and external customers. This role reports to the Customer Services Team Lead and is part of the European Domestic Customer Services team.
RESPONSIBILITIES Process all orders received via CRM system.
Orders are received primarily by email, with some also received via phone, fax, or directly through our online system.Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive, and courteous manner.Review and maintain customers' open orders on a daily basis.Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments to resolve customer queries.Resolve e-mail, fax, and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery, or general questions.Collaborate with other departments to ensure accuracy of data maintained on SAP.Keep customer account changes up to date and communicated to the commercial sales team.Stay informed on products, inventory levels, special requirements, and promotions communicated from various departments to support the delivery of excellent customer service.Communicate regularly with your Team Lead regarding all changes, issues, and potential concerns with any customer accounts.
Employees are empowered to share ideas and to drive and support continuous improvement.Work with our central warehouse and/or supply chain team regarding inventory, escalations, and customer inquiries.
Complete all customer or staff requested reporting supporting internal and external data requests.Develop and maintain fruitful customer and internal colleague relationships.Responsible for complying with and executing applicable Quality Management System (QMS) processes to support the delivery of an excellent customer experience.Carry out duties in compliance with established business policies and procedures.Demonstrate commitment to the development, implementation, and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.Exhibit professional behaviour with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices.Understand and maintain awareness of the quality consequences that may occur from the improper performance of your specific job.Perform other duties and projects as assigned.REQUIREMENTS: Fluency in both Dutch requiredExcellent verbal and written communication skills.Self-starter ready to take initiative.Professional attitude.A multi-tasker with excellent time management skills.Eagerness and willingness to learn.Proficient in MS Office programs such as Word, Excel, and Outlook and comfortable with IT systems.Good attention to detail, critical thinker, experienced at investigating and resolving complex issues.Effectively collaborate with others.Work independently and as part of a team.Work effectively in a fast-paced environment with changing priorities.SAP or other ERP system experience is a significant advantage.Previous customer service experience desired, preferably in the healthcare industry but not essential.For more information, please send your up-to-date CV to ******
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