Our client is based in Greenogue Business Park, Rathcoole, Dublin 24 and they are currently recruiting for a dedicated and proactive Customer Service Specialist to join their dynamic team.
Hours are 8.30am 5pm, Monday to Friday.
Salary is €35 - €40k plus bonus & pension.
They also offer generous holidays and opportunity to sell or buy holidays.
The successful candidate will be responsible for ensuring seamless communication between company, customers, production department, and transport department.
As a Customer Service Specialist, you will play a crucial role in processing orders, coordinating delivery schedules, and managing supplier and haulier invoices.
DUTIES OF THE ROLE : Order Processing: Efficiently process incoming orders from customers, ensuring accuracy and timely delivery.
Customer Liaison: Act as the primary point of contact for customer enquiries and providing exceptional service.
Production Coordination: Collaborate with the production department to confirm product availability and ensure timely order fulfilment.
Transport Coordination: Liaise with the transport department to schedule deliveries and communicate delivery dates to customers.
Invoice Processing: Manage supplier and haulier invoices, ensuring accuracy and timely payment.
Issue Resolution: Proactively identify and resolve any issues related to orders, deliveries, or invoices to maintain customer satisfaction.
Documentation: Maintain accurate records of customer interactions, orders, and invoices using our internal systems.
Team Collaboration: Work closely with the customer service team to streamline processes and enhance overall efficiency.
THE IDEAL CANDIDATE : Minimum 3 years experience in a customer service / order processing role.
Strong communication skills, both verbal and written.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize workload effectively.
Proficiency in Microsoft Office and experience with CRM software.
Team player with a positive attitude and willingness to learn.
For further information contact or 9121894 Skills: Customer focused Order processing MS Suite Benefits: Pension "5 hols Buy & sell hols bonus