JOB PURPOSE We're seeking a dynamic Customer Service Specialist to deliver exceptional support, guiding customers through their journey with empathy and expertise.
You'll have the opportunity to solve problems, provide personalised solutions, and make a meaningful impact by ensuring our customers feel valued and understood.
If you thrive in a fast-paced environment, are passionate about customer satisfaction, and love the idea of revolutionising insurance, this is the perfect role for you!
Why y ou should join Companjon At Companjon our aim is to lead the embedded insurance market in Europe and beyond.
We are on a mission to change the way people think about insurance .
We strive to inspire to break new ground and find progressive solutions that really improve people's lives.
We put people at the center of our attention.
We create solutions that are based on collaboration and the exchange of brilliant minds.
Learn more about who Companjon is and how we are shaping the future of insurance by watching our introduction video here: Introducing Companjon Did you know that Companjon was named a global INSURTECH100 company?
See our special video here: Companjon INSURTECH100 ROLE AND KEY RESPONSIBILITIES What you will do as a Customer Service Specialist in Companjon Customer Service Case Management : Efficiently resolve customer inquiries, setting a high standard for service quality.
Business Partner Enablement: Collaborate , guide and train Business Partners (BPs) who may opt for direct first-line support Dashboard and Reporting Ownership: Take a data driven and innovative approach to all CS reporting User Experience Analysis: Identify and implement improvements in customer self-service and automation across all channels.
Implementation and Maintenance: Oversee the chatbot script implementation, including quality assurance and regular updates.
QUALIFICATIONS & EDUCATION REQUIREMENTS What you will need to succeed Experience in customer service, preferably in insurtech or fintech.
Experience with self-service data analytics and reporting tools (e.g.
PowerBI, Looker, etc.)
is essential Analytical, with a knack for spotting user experience enhancements.
Technically adept, comfortable mapping processes to functions.
Creative, capable of scripting detailed, compliant conversations.
An excellent communicator, able to demystify complex information.
Independent yet collaborative, ready to lead projects and support team goals.
COMPETENCES / SOFTSKILLS What we would love to see from you Ability to work with multiple deadlines; Highly motivated and constantly aiming to improve Fluency in English, other European languages a plus; Start-up mindset- comfortable working in a highly dynamic environment.
Benefits What we can offer to You Innovative remote working policy – We are proud to have introduced "Companjon onsite days".
You have the option to work remotely, apart from one week per month (with the option to add additional days when needed) in which we come all together in our Dublin office to strengthen relationships, reconnect… and have fun!
Highly competitive salary – Our compensation package is very competitive in the market, with high growth potential.
Unique career development - You will have the opportunity to accelerate your learning and career development by joining a fast-growing start-up.
Possibility to have a strong impact and independence – We value your ideas and opinions.
We believe that you can have a strong impact and you will work on meaningful tasks.
You will have the opportunity to work on your own initiatives and take risks.
Failures are part of the journey.
Ownership of your future – We are growing fast, and you will have the opportunity to shape your own role and future in the company.
Direct access to top management – You will work in direct contact with the top management.
Giving you the opportunity to learn from highly experienced senior employees.
Amazing diverse team – You will have the chance to work with brilliant people from different backgrounds, and cultures.
Modern office with state-of-the-art tools – our office is located in the center of Dublin and is fully equipped to support our day-to-day activities.
Moreover, we have a games room and a fully stocked kitchen with healthy snacks.
Ongoing training and education – We offer unique internal/external training opportunities and development programs.
Constant training available so employees remain the best-skilled in the market!
Entertaining and fun events – We organise team building workshops and social events, and an annual offsite trip.
About us Companjon is a leading tech venture in Europe specialising in embedded insurance that's fully digital, end-to-end, and hassle-free.
Our highly successful business model allows us to partner with global digital businesses to bring their customers unique, flexible, and fully automated insurance tailored to their bookings and purchases.
Companjon seeks to provide peace of mind if plans change.
We help our partners enable business growth, gain unrivalled customer loyalty, and generate additional revenue from our solutions.
Recognised by Forbes as a tech-driven disruptor, Companjon is also a global INSURTECH100 company.
We strive to change the way people think about insurance, turning negative experiences into positive ones.
Our motto: Right there when life happens!
